This Privacy Policy explains how VAYE collects and uses personal data when you visit https://vaye.eu, place an order, contact us or subscribe to our newsletter.

DATA CONTROLLER

VAYE OÜ
Registry code: 14332214
Address: Narva mnt 5, 10117 Tallinn, Estonia
Email: support@vaye.eu

Information we collect

We may collect:

• your name, email address, telephone number and delivery address;
• order, payment, delivery, return and exchange information;
• messages and information submitted through our forms;
• IP address, browser information and website usage data;
• newsletter preferences and marketing consent.

VAYE does not store full payment-card details.

How we use your information

We use personal data to:

• process orders, payments, deliveries, returns and refunds;
• provide customer support;
• send order-related notifications;
• comply with accounting and legal requirements;
• operate, protect and improve our website;
• send newsletters and marketing emails with your consent;
• prevent fraud and resolve legal claims.

Sharing personal data

Where necessary, we may share personal data with:

• payment providers and banks;
• delivery and courier companies;
• website, IT, hosting and email service providers;
• accounting and professional advisers;
• public authorities when required by law.

VAYE does not sell personal data.

Some service providers may process data outside the European Economic Area. In these cases, appropriate legal safeguards are used.

Data retention

We keep personal data only for as long as necessary.

Accounting and transaction records are generally retained for seven years. Order and customer-service information may be kept until the relevant legal claims have expired. Marketing information is kept until consent is withdrawn or it is no longer needed.

Cookies

The website uses necessary cookies for functions such as the shopping cart, checkout and website security.

Analytics and advertising cookies are used only with your consent where required. You can change your cookie choices through the website’s cookie settings.

Marketing

You may unsubscribe from newsletters at any time by using the unsubscribe link in the email or contacting support@vaye.eu.

Unsubscribing from marketing does not prevent us from sending necessary messages about an existing order.

Your rights

You have the right to:

• access your personal data;
• correct inaccurate information;
• request deletion or restriction of your data;
• object to certain processing;
• withdraw your consent;
• request data portability where applicable;
• submit a complaint to a data-protection authority.

To exercise your rights, contact support@vaye.eu.

Complaints may also be submitted to the Estonian Data Protection Inspectorate:

https://www.aki.ee

Security

VAYE uses appropriate measures to protect personal data against loss, misuse and unauthorised access.

Changes and contact

We may update this Privacy Policy when necessary. The latest version will always be available on our website.

For privacy-related questions, contact support@vaye.eu.