Everything you need to know about shopping with VAYE.
After placing your order, you will receive a confirmation email. Please also check your spam folder.
Please contact us as soon as possible at support@vaye.eu. We cannot guarantee changes once the order has been processed or shipped.
In-stock items are usually dispatched within 1–3 business days. Pre-order items are shipped according to the estimated date shown on the product page.
You will receive a tracking link by email once your order has been shipped.
Yes, VAYE ships to selected international destinations. Available delivery options and costs are shown at checkout.
Please check the size guide on the product page. If you need help, complete our Size Recommendation form and we will gladly assist you.
The best choice depends on the product and your preferred fit. Contact us at support@vaye.eu for a personal recommendation.
Yes, eligible items may be returned within 14 days of receiving the order. Items must be unworn, unused and returned with all original tags attached.
Please complete our Returns & Exchanges form. We will then send you the return instructions and return address.
Return shipping costs are covered by the customer unless the item is faulty or incorrect.
Approved refunds are processed within 14 days after we receive and inspect the returned item.
Always follow the care instructions on the product label. For delicate fabrics, we recommend gentle hand washing or professional dry cleaning.
Slight colour differences may occur due to lighting, photography and individual screen settings.
On orders over 69 €
14-day return policy
Across Europe
Shop with confidence